Remote Account Manager

Summary

Join DoiT's AWS Sales team in APAC as an Account Manager and be part of a global multicloud innovator that helps simplify cloud challenges. This role is based remotely in Australia, and the ideal candidate will have experience with AWS, strong communication skills, and a desire to grow within the organization.

Requirements

• Experience with AWS, GCP, or other major public clouds
• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
• 3+ years experience at a technology company
• Strong verbal/written communication skills in English
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement
• Identify Cost Optimization opportunities within the Customer Cloud environment

Benefits

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave