Remote Account Manager

Summary

Join OpenTable as an Account Manager in Scotland (Remote) and lead customer retention and revenue growth within your territory of restaurants, working closely with customers to increase product adoption and grow their business through our partnership.

Requirements

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial
• You have strong organisational skills with the ability to prioritise tasks and manage multiple accounts simultaneously
• You are driven, honest and have an eagerness to learn
• You are able to effectively influence and use data to guide your decisions
• You’re self-motivated and have the grit vital to thrive against ambitious expectations
• You naturally communicate well, and can establish trust with people genuinely and quickly
• Proficient in use of Google Suite, and Salesforce CRM

Responsibilities

• Reporting to the Manager, Accounts Team, you will be responsible for leading customer retention and revenue growth within your territory of restaurants in Scotland
• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership
• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
• Proactively identify opportunities for growth and upsell opportunities
• Maintain an expert level of understanding of all products and services that OpenTable offers
• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers
• Ability to work independently and as part of a collaborative team, sharing best practices and learning from others
• Be highly visible and frequently face-to-face with our customers in the field. Excellent time management, ensuring a balance between on-site visits and virtual meetings to improve efficiency and impact
• Stay current with organisational changes, initiatives, and vision
• Work collaboratively with colleagues and key internal stakeholders

Benefits

• 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts