Remote Account Manager

Summary

Join our growing team as an Account Manager to support partnerships primarily in the Midwest and be the primary strategic point person for district partners throughout the life of their relationship with Wayfinder.

Requirements

• Minimum of 5 years in a Sales / Fundraising / Outreach Position: We need you to have a proven track record in hustling in a high-rejection environment. This could be on the for-profit or non-profit side. This is a critical part of this job
• Good Relationship Builder: Your main role will be building relationships with schools and educators. You need to be able to make connections and build relationships quickly
• Familiarity with K-12 Education: You do not necessarily have to have been a classroom teacher, but have 5 to 7 years of experience working in schools
• Ability to build relationships and communicate with customers at all levels, including the ability to engage people in experiences, and training and learning opportunities
• Organized: You are going to be talking to hundreds of people from dozens of organizations. You need to be able to organize and manage all this
• Willingness to learn and adapt! Must be comfortable with ambiguity as part of the startup culture. This is a highly self-motivated role + you need to be a self-starter
• Possess a problem-solving mindset and ability to solve complex issues with a positive attitude
• Ability to travel an average of 20-40% of the time, and up to 80% during peak, back-to-school season

Responsibilities

• This is a sales-focused role with a quota for both retention and revenue, you will be the primary implementation contact but will also be responsible for the renewal of the partnership
• You’ll help develop strategy and curriculum for incoming partners to reduce time to value with the Wayfinder product
• You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption
• You’ll serve as a trusted advisor to key stakeholders. Lead executive business reviews, act as a point of escalation, and continually seek to drive customer value
• You will identify areas of potential cross-sell and expansion and ensure customer renewal
• You’ll proactively manage and escalate at-risk customers and ensure internal visibility and employ appropriate intervention tactics for accounts at risk of churn
• You’ll partner with sales to provide consultative pre-sales implementation support
• You’ll develop and maintain expertise across all products and services
• You’ll act as a strong customer advocate across all areas of the business. Share feedback internally to continuously improve the customer experience
• You’ll collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation

Benefits

• Stock Equity: Ownership in a fast-growing venture-backed company
• 401k: We care about your ability to save for your future
• Family Focus: Parental leave and flexibility for families
• Time Off: Flexible vacation policy to encourage people to get out and see the world
• Healthcare: Company Sponsored Medical, Dental, Vision, Long-Term Disability, and Basic Life policies
• Goodies: An Office Buildout Stipend to purchase whatever hardware and software you need to get the job done, as well as a monthly strident for Wellness, Personal Development, or other office necessities
• Team Fun: Regularly scheduled events, annual retreat, and celebrations
• Learning: Learning & Development Opportunities to grow your skills and career
• Great team: Working with fun, hard-working, kind people committed to making a difference!
• Flexible culture: We are results-focused. We don’t work at the office every day