Remote Brand Partnerships Manager

Summary

Join iSpot.tv as a Brand Partnership Manager and contribute to changing how brands measure and assess the impact of streaming, social video, and TV advertising. As a key member of the customer success team, you will be responsible for managing all aspects of the customer relationship, developing strong customer relationships, and collaborating across the organization.

Requirements

• 5 + years customer facing, consultative account management experience at a n ad measurement/analytics organization or related advertising technology SaaS company + a bachelor’s degree
• Experience managing and negotiating renewals to achieve retention and revenue targets
• Confidence in developing and presenting a point of view with internal teams and clients
• Demonstrated knowledge of media and advertising principles
• Experience planning, buying, measuring and/or selling television and streaming video advertising
• Well-developed project management skills across various disciplines in a deadline driven environment
• Exceptional interpersonal communication skills and attention to detail
• Understanding of and a passion for emerging technologies
• Excellent time-management and organizational skills
• Demonstrate a history of creative thinking and autonomous work
• Ability to travel for business as needed
• Experience using internal ticketing systems similar to Zendesk and Atlassian Suite; ie . Confluence, JIRA
• Experience using CRM tools, Salesforce preferred
• Strong experience using presentation tools such as PowerPoint , Excel , Google Suite

Responsibilities

• Own and manage all aspects of the customer relationship including ongoing value delivery and confirmation
• Develop and cultivate strong customer relationships while continually seeking opportunities to showcase iSpot’s value propositions
• Collaborate across the organization, including Customer Support, Training & Onboarding, Client Data Science, Professional Services , Solutions Engineering, Product and Sales, as a client advocate to ensure resolution and delivery on requests
• Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquires
• Exhibit a passion and energy for storytelling based on data insights and genuine interest in media attribution and optimization
• Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers
• Develop strong relationships with key customer contacts (executive and operational) in order to achieve a trusted-advisor status
• Work with Client Account Executives to identify new product expansion and analytics services opportunities within your customer base

Benefits

• Target cash compensation range: $84,000 - 103,500 USD Annually
• We are committed to providing competitive, market-informed compensation
• The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles
• In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options
• Non-exempt roles will also be eligible for (pre-approved) overtime pay
• Hybrid & Flexible Workplace Policy
• ISpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee