Remote Business Solutions Advisor

Summary

Join Collective's Business Solutions team and play a key role in onboarding and account maintenance for members, ensuring accurate filing of documents and compliance with state and federal agencies.

Requirements

• Exceptional verbal and written communication skills
• Problem solving skills - creative, resourceful, and willing to go the extra mile to resolve urgent issues
• Exceptional attention to detail
• Process/Task completion oriented mindset
• Resourcefulness and comfort with change and ambiguity in a fast-paced environment
• Collaborative mindset with the ability to work effectively within a team environment
• Ability to balance multiple tasks and/or priorities while consistently meeting deadlines in a fast paced environment
• Always looking for opportunities to learn and improve your work
• Proactive in thinking of ways to improve current processes

Responsibilities

• Follow documented steps to register our members’ businesses as a Limited Liability Company (LLC) in all 50 states and apply for Employer Identification Numbers (EIN) with the IRS
• Provide guidance and support to our members throughout the onboarding process, ensuring a smooth transition and ensuring their entities are in compliance with the State and the IRS
• Effectively communicate with members on a regular basis to understand their needs, address concerns, and ensure their requirements are met
• Update documentation as needed whether to improve the process or update any changes to filing procedures
• Assist with billing inquiries and requests, updating members’ personal and LLC information, and processing offboarding requests
• Serve as a resource for general onboarding questions, LLC formation & maintenance questions, and EIN questions
• Collaborate with cross-functional teams to streamline onboarding processes and ensure compliance with legal and regulatory requirements
• Assist with ad hoc requests

Benefits

• A remote first environment
• Unlimited PTO + 14 company holidays
• Stock options package
• Parental Leave
• A diverse and collaborative team culture
• Competitive base salary
• PC or Mac laptop + $500 home office budget
• Team events, virtual gatherings