Remote Chief Technology Officer

About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re now the largest HIV prevention service in Canada and have recently expanded to the USA to further increase access to care! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We’re one of LinkedIn’s Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte’s prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada’s fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.

Location - Remote (Canada)

Permanent, full-time opportunity

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada.

PurposeMed’s office is located on the unceded and traditional territories of the peoples of the Treaty 7 region in Southern Alberta, which includes the Blackfoot First Nation tribes of Siksika, the Piikani, the Kainai, the Stoney Nakoda First Nations tribes of Chiniki, Bearspaw, and Wesley and the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to Métis Nation of Alberta, Region 3.

Who we hope to find:

PurposeMed is looking for a Chief Technology Officer (CTO) to drive technological innovation, build powerful and scalable systems to support our multiple verticals, and align technology initiatives with PurposeMed’s overall business strategy. As a key member of the executive team, you’ll be responsible for overseeing all technical aspects of the company. You will be building and leading an engineering, product, and design team that enables an unparalleled patient experience, at a sustainable cost, through technology. Reporting to the CEO, this role will work directly with our founders and leaders from all functions across the business to ensure we’re building solutions that solve our patients’ complex healthcare needs in a scalable way. Ultimately, you’ll help our team provide life-changing, affirming care to tens of thousands of patients.

In this role, you’ll make an impact by:

• Driving technological innovation and strategy
  • Building a clear vision and plan for the technology team to deliver a world-class telehealth experience that advances the business, using an efficient combination of proprietary and off-the-shelf software
  • Being the engineering leader who drives conversations about how technology can be leveraged in patient-first ways, bring new product verticals to market, and scale our technology team
• Delivering exceptional patient experiences
  • Identifying opportunities for technology to improve the convenience, accessibility and quality of our care (reducing the time for patients to receive treatment, increasing our providers’ capacity for managing more treatments, creating a stickier experience that increases patient loyalty, etc.)
  • Protecting patient information by ensuring our systems are compliant with Canadian and U.S. healthcare privacy and security regulations (e.g. PIPEDA, HIPAA, etc.)
  • Overseeing data management and analytics strategies, leveraging insights to drive business decisions and improve patient care outcomes
• Developing a high-performing engineering, product, and design team
  • Clearly articulating the vision to inspire the team with a shared purpose
  • Hiring, mentoring, and leading top talent in engineering, product, design, IT, data, and security, through a mix of in-house and contractor talent where applicable
  • Encouraging a culture of collaboration and innovation by providing resources and a safe environment for rapid experimentation and creative problem-solving
  • Implementing management practices that maintain a high bar for quality and velocity in the engineering, product, and design organization

We need someone who has:

• 8+ years in leadership roles (3+ years at VP-level equivalent or higher) in performance-oriented, dynamic technology companies
• Successfully overseen the design, development, and maintenance of service platforms and high-performing technology teams
• Exceptional communication skills—we appreciate a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights to multiple audiences (especially experience working with and translating to non-technical founders)
• An ability to prioritize effectively across many initiatives, business units, and departments—we need someone who is unbothered by context switching, who can confidently shift focus onto the highest priorities as the needs of the business evolve
• Strong business acumen and a commercial mindset—a deep understanding of the relationship between commercial/business operations, unit economics, and the resulting financials (P&L)
• An innate understanding that business success is a shared endeavour—having a natural bias toward action and collaboration, the ideal candidate will constantly be pushing toward clarity, alignment and ultimately, delivery of results
• A passion for PurposeMed’s mission and solving healthcare challenges for underserved communities

It would also be great if you have:

• Experience building technology for a company operating in a highly regulated industry
• Demonstrated experience overseeing and integrating data management, IT infrastructure, and security/compliance functions
• Deep knowledge of regulatory frameworks (such as GDPR, HIPAA, etc.) and best practices for safeguarding data and ensuring compliance

You’ll be responsible for improving, monitoring, and reporting on the:

• General health and performance of our technology (e.g., speed, stability, cost, etc.)
• Progress delivering against a clearly defined technology roadmap
• Impact of tech investments and initiatives on business performance (e.g., efficiency, growth, patient experience, etc.)

Compensation:

• The compensation range for this role will vary depending on a candidate’s relevant qualifications, knowledge, competencies, and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!
• Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.

Do you think you could be our next Chief Technology Officer? We look forward to seeing your application!

Why you should join us:

• Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we’re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you’ll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of:
  • Short term: 4 weeks off to use flexibly in your first year of parenting
  • Long-term: 13 weeks EI top-op

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

• Freddie: PrEP assessment and follow-up appointments
• Frida: ADHD assessment
• Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.