Remote Client Success Manager

Summary

Join our team at Optiwatt as a Client Success Manager and contribute to reversing global warming through electric vehicle adoption and electrification. Assemble project implementation plans, manage multiple projects, advocate for client needs, and build strong client relationships.

Requirements

• An ability to clearly articulate complex program design elements with various levels of internal and client stakeholders
• An understanding of data analytics in order to provide key insights in order to inform business decisions
• Strong time management skills in order to prioritize client work effectively and adjust plans accordingly when priorities shift
• Confidence and ease in working with clients in a highly regulated industry
• Effective and succinct writing skills for client communication and presentations
• Deliberate decision making when presented with multiple options to progress a portfolio of projects

Responsibilities

• Assemble and inform utility program details into a cohesive project implementation plan for new utility clients
• Effectively command multiple, complex projects at varying stages of execution to successful outcomes (budget, timeline, and KPIs)
• Advocate internally for utility client needs and success criteria cross functionally with product, engineering and marketing
• Configure internal systems with client requirements in order to launch a successful utility program
• Create long and short term plans to achieve budget and timeline constraints of an SOW while building strong client relationships
• Manage ongoing client relationships in an effort upsell additional product lines and secure contract renewals
• Create client facing presentations such as Kick-Off presentations, Executive Business Reviews, and Quarterly Progress Reports
• Communicate client health on a regular cadence and appropriately manage and escalate risks to plan

Benefits

• Ability to work fully remote, hybrid, or in-person in Walnut Creek, CA; San Francisco, CA; Boulder, CO; Minneapolis, MN; Cleveland, OH
• Stock options dependent on experience and salary flexibility
• Healthcare, vision, and dental
• $1,500 annual wellness match
• $1,000 office equipment reimbursement
• 401k contribution and matching
• Flex Fridays - every other Friday off
• Unlimited paid vacation/sick leave, including a mandatory 10 days off per year
• Yearly company retreats
• Flexible work hours, and we mean it. We want you to work when you are most productive, no matter if you are a night owl, early bird, or live in a different US time zone