Remote Client Support Specialist

Summary

Join a dynamic fintech company as a customer support specialist to work on transaction monitoring, customer support, and other exciting projects. Enjoy career prospects, competitive compensation, and opportunities for professional development.

Requirements

• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages

Responsibilities

• Performing refunds at the request of the merchant and colleagues
• Requesting user documents
• Monitoring of providers activity and malfunction
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses
• Disabling of methods/acquirers upon request of colleagues

Benefits

• Remote type of work
• 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties