Remote Customer Success Engineer

Summary

Join Lakeside Software as a Customer Success Engineer and provide best-in-class customer support while delivering highly technical solutions to our growing Enterprise customer base.

Requirements

• 5 years of relevant work experience (Previous experience level 2 or 3 Technical/Systems Engineering Support for Enterprise customers)
• Ability to quickly learn the SysTrack product suite to become a functional subject matter expert
• Experience designing and delivering technical product solutions to large enterprise customers
• Ability to troubleshoot & analyze software, hardware and virtual platform configurations
• Strong understanding of relational databases, SQL query language, Powershell, Microsoft SQL Server administration, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
• Knowledge of Virtual Desktop Infrastructure initiatives and underlying technology
• Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer satisfaction
• Strong organization, written, and verbal communication skills

Responsibilities

• Designing and delivering technical product solutions to large enterprise customers
• Troubleshooting and resolving issues with a data intensive, distributed application suite running in front of a SQL backend database
• Analyzing software, hardware and virtual platform configurations
• Documenting and presenting technical solutions and workflows for customers and internal stakeholders
• Developing mutually beneficial customer relationships with a high level of customer satisfaction
• Collaborating with internal partners across Customer Success, Support, Sales, and Engineering department