Remote Customer Success Manager

Summary

Join our team as a Customer Success Manager at DeepScribe, where you'll own client relationships, drive adoption of our platform, and deliver exceptional customer service. As a key contact point for customers, you'll maximize time to value, promote seamless integration, and measure account performance. With a passion for creating world-class experiences, you'll thrive in our rapidly evolving environment.

Requirements

• Have a passion for creating a world-class experience for customers
• Have previous experience in a professional customer-facing role (healthcare industry preferred)
• Be technologically savvy and willing to learn integration details for several EHRs
• Be self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Care deeply about your work, and believe in the importance of leveraging technology to improve patient care
• Be extremely organized and communicate well both verbally and in writing
• Be proactive, anticipate challenges, and act on these instincts

Responsibilities

• Own all aspects of assigned clients including implementation and ongoing account management
• Welcome clinicians to DeepScribe, train them on various aspects of the platform, help them customize their initial environment, and assist in linking their EHR to DeepScribe
• Drive adoption of DeepScribe's platform as measured by weekly active users
• Act as a subject matter expert promoting seamless integration of our technology into our customers existing technology stack and workflows
• Measure account performance against agreed-to goals and objectives
• Monitor customer health, proactively address customer issues, and consistently manage customer expectations
• Partner internally with cross-functional stakeholders
• Work with DeepScribe's engineering and product management teams to address bugs, document feature requests, and track customer-centric initiatives
• Work with our Go To Market teams to develop customer references and case studies
• Position yourself as a customer advocate to deliver a satisfying experience

Benefits

• $70,000-$90,000 annual salary
• Meaningful equity stake in the company
• Flexible PTO
• Work from home stipend
• Medical, Dental, Vision, 401K and other benefits are also offered