Remote Customer Support

Summary

Join Purple Technology, a Czech outsourcing company specializing in FinTech services, as a Customer Support Representative fluent in Japanese for JST and CET working hours. Deliver customer support through email and chat, handle client inquiries, and perform administrative tasks.

Requirements

• Experience with some form of customer service
• Native Japanese speaker (N1 level) and fluent in English at a minimum B2 level
• Ability to work either in EU or JP time
• Computer literacy and technical proficiency
• Can-do attitude and proactivity
• Ability to communicate clearly, concisely , and in a friendly, empathetic manner to both clients and colleagues
• Willingness to educate oneself and increase knowledge about trading platforms
• Enthusiasm to join a remote team within a multicultural company

Responsibilities

• Communication with clients (via email, chat) and handling their inquiries, requests, and complaints
• Preparation of detailed and content-rich responses
• Processing requests according to the relevant manual for the specific process
• Reporting any issues and errors to the Team Leader or the relevant department
• Working with trading platforms and simulating reported issues in the platform
• Transcription of Japanese names into latin characters
• Communication with relevant internal departments in the company (Slack, e-mail)