Remote Director - Certification Programs

Summary

Join Veeva Systems in transforming the life sciences industry by leading their current certification program and implementing strategies to grow credentials and innovate assessment methods.

Requirements

• History of building or managing successful, innovative credentialing functions
• 7+ years experience in enterprise customer-facing SaaS certification programs
• Experience with digital credentialing programs such as Credily, Accredible
• Experience with high-stakes test development and delivery; familiarity with vendors and methodologies
• Consistent track record of selfless leadership with bias for taking healthy risks, holding self & team accountable for results, and operating autonomously
• Strong interpersonal skills with the initiative to build collaborative, productive relationships across all lines of business
• Demonstrated ability to flexibly take on new challenges and pivot direction if needed
• Bachelor's degree or equivalent

Responsibilities

• Innovate a certification program structure that scales with a growing product catalog and satisfies compliance objectives for key stakeholders
• Establish program policies, procedures, and operational practices to safeguard exam security, maintain credential integrity, and comply with legal defensibility standards
• Establish and lead a right-sized team to support exam development and operations
• Oversee exam development workshops in support of job-task analysis, exam blueprint, and item writing efforts
• Develop new go-to-market channels such as an onsite testing center at customer conferences
• Proactively communicate credential program results to cross-functional business stakeholders
• Craft program messaging, candidate guides, FAQs, and website details; oversee all certification-related inquiries into the operations team
• Develop vendor relationships that support test development and delivery, psychometric analysis, and badging goals; manage program budget
• Develop a working knowledge of various capabilities of Veeva products and underlying technologies to become product-line conversant with a growing ecosystem of experts

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program