Remote Engagement Manager

Summary

Join our firm as a solutions-oriented Engagement Manager to build and maintain strong client relationships, collaborate with leadership teams, and strategize on new business opportunities.

Requirements

• Have excellent communication and interpersonal skills with the ability to build well-rounded relationships with customers and internal stakeholders
• Have excellent listening and documentation skills to represent the clients needs and requirements for the team
• Possess strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Have strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues
• Be able to clearly communicates and emphatically states what needs to happen
• Have outstanding records of academic and managerial or professional achievement
• Be able to work effectively with people at all levels in an organization
• Have a Bachelor’s Degree in Business, Management or similar field
• Have minimum of 5 years of experience as a Customer Relationship Manager
• Have 3+ Years in IT Project Management or IT Management
• Be experienced with building relationships with people at all levels
• Possess expert knowledge of the life cycle of engagement marketing
• Demonstrate superb verbal and written communication skills
• Have excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects
• Have highly developed attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals and reports
• Possess strong business acumen and understanding of customer needs, with the ability to identify new business opportunities
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next generation end point protection on the computer
• Be a US Citizen residing in Los Angeles
• Be willing to accommodate US Pacific time zone

Responsibilities

• Discover, articulate, and obtain agreement on the customer organization's needs/wants/desires within the engagement subject area scope
• Deliver and create the Strategic Priorities and Initiatives roadmap to ensure there is no latent conflict between what the client wants but company actually needs
• Lead the discussion with clients to get clarity of purpose and goals
• Document and draw the ideas to right level of detail that enshrine needs/wants/desires
• Strive for clarity and helps do trade-off decision-making
• Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle
• Manage the project delivery process, including project planning, resource allocation, risk management, and budgeting
• Hold technical domain leadership in the areas, scaffolds the concepts in easy to understand terms/visuals
• Integrate world-class problem solving, industry and functional expertise, and proprietary tools and capabilities to create change and lasting impact
• Provides high-quality solutions to the clients with short- mid- and long-term stratifications if necessary
• Exceptional analytical and quantitative problem-solving skills
• Ability to work effectively with people at all levels in an organization
• Coordinate with cross-functional teams, including sales, legal, product development, and engineering, to ensure successful project delivery
• Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports
• Oversee the engagement strategy, tracking metrics and monitor budgets
• Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution
• Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service
• Identify new business opportunities and work with the sales team to generate new business that meet the clients needs and requirements
• Ensure compliance with internal processes, procedures, and quality standards
• Perform other duties related to the role