Remote Engagement Manager, Employer Partner Services

Summary

Join our team as an Engagement Manager, Employer Partner Services (Healthcare) to play a central role in building and maintaining relationships with Fortune 1000 Healthcare clients. You'll develop an intimate understanding of their strategic needs, maximizing the value of their partnership with Guild and ensuring their business objectives and goals are met.

Requirements

• Customer success or client services experience (experience working in the healthcare industry a major plus)
• Strong analytical skills and critical thinking skills with the ability to synthesize information and communicate insights effectively
• Excellent written and oral presentation skills including the demonstrated ability to present insights and complex information in a clear and understandable manner
• Strong organization and team management, with high attention to detail and the ability to keep track of both the high-level progress and the small details
• Proactiveness in solving problems even if it's outside of your area and the eagerness to take on additional initiatives as needed
• Experience engaging cross-functionally with a broad range of internal and external collaborators
• A team-oriented mindset, thriving in an environment that's collaborative and celebrates change

Responsibilities

• Formulate account strategies and outline clear roadmaps for success across Guild's commercial outcomes, the employer's critical initiatives, and their employee's educational goals
• Manage key workstreams from onboarding to expansion throughout their partnership with Guild including partnering with cross-functional teams
• Become a trusted advisor by proactively engaging with employer partners to understand their needs, goals, and challenges. Use qualitative and quantitative skills and robust problem-solving approaches to develop actionable and compelling recommendations to address their needs
• Increase employer partner's satisfaction through robust storytelling and content creation, honing your ability to create compelling narratives and visuals while bringing Guild's insights and strategic initiative ideas to life
• Establish and develop long-term strategic relationships with current and new employer executive and day-to-day partners
• Partner with the Director in the team's development and scaling efforts
• Serve as a mentor to junior team members, providing guidance and training and fostering a culture of continuous learning and development within the team to enhance overall performance

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more
• Employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low-cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth