Remote Enterprise Application Administrator

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D2L

πŸ’΅ $50k-$62k
πŸ“Remote - Canada

Job highlights

Summary

Join D2L's dynamic Enterprise Applications team as an Enterprise Application Administrator to support and optimize business applications, ensuring seamless integration across various platforms.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience)
  • 1-3 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Salesforce, Dayforce, Jira, or similar platforms
  • Familiarity with cloud-based applications and system administration
  • Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript) is a plus
  • Experience with integration tools like Boomi, Azure Functions, or Data Factory is desirable but not required
  • Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure
  • Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels
  • Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively
  • Willingness to learn new technologies and adapt to a fast-changing environment

Responsibilities

  • Administer and maintain enterprise applications such as NetSuite, Salesforce, Dayforce, Jira, Confluence, and others, ensuring optimal performance, security, and user accessibility
  • Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users
  • Assist in monitoring and maintaining integrations between systems using tools like Azure Functions and Data Factory. Support and escalate issues with data integrations where needed
  • Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders
  • Perform data imports, exports, and data maintenance tasks, ensuring accuracy and data integrity across systems
  • Manage user accounts, roles, and permissions, ensuring proper access control within all systems
  • Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors
  • Collaborate with BAs, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals
  • Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively

Preferred Qualifications

  • Experience administering multiple enterprise applications simultaneously
  • Basic understanding of data flows, data integrations, and troubleshooting integration issues
  • Experience working in an Agile environment or familiarity with ticketing systems like Jira
  • Knowledge of IT best practices related to security, data management, and system performance

Benefits

  • Base Salary Range: $70,000 β€” $86,500 CAD
  • Flexible work arrangements
  • Learning and Growth opportunities
  • Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
  • 2 Paid Days off for Catch the Wave related activities like exams or final assignments
  • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
  • Retirement planning
  • 2 Paid Volunteer Days
  • Competitive Benefits Package
  • Home Internet Reimbursements
  • Employee Referral Program
  • Wellness Reimbursement
  • Employee Recognition
  • Social Events
  • Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne

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