Enterprise Application Administrator

Summary

Join D2L's dynamic Enterprise Applications team as an Enterprise Application Administrator to support and optimize business applications, ensuring seamless integration across various platforms.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience)
• 1-3 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Salesforce, Dayforce, Jira, or similar platforms
• Familiarity with cloud-based applications and system administration
• Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript) is a plus
• Experience with integration tools like Boomi, Azure Functions, or Data Factory is desirable but not required
• Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure
• Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels
• Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively
• Willingness to learn new technologies and adapt to a fast-changing environment

Responsibilities

• Administer and maintain enterprise applications such as NetSuite, Salesforce, Dayforce, Jira, Confluence, and others, ensuring optimal performance, security, and user accessibility
• Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users
• Assist in monitoring and maintaining integrations between systems using tools like Azure Functions and Data Factory. Support and escalate issues with data integrations where needed
• Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders
• Perform data imports, exports, and data maintenance tasks, ensuring accuracy and data integrity across systems
• Manage user accounts, roles, and permissions, ensuring proper access control within all systems
• Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors
• Collaborate with BAs, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals
• Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively

Preferred Qualifications

• Experience administering multiple enterprise applications simultaneously
• Basic understanding of data flows, data integrations, and troubleshooting integration issues
• Experience working in an Agile environment or familiarity with ticketing systems like Jira
• Knowledge of IT best practices related to security, data management, and system performance

Benefits

• Base Salary Range: $70,000 — $86,500 CAD
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne