Remote IT Administrator

Summary

Join our Enterprise IT Operations team and support key day-to-day processes such as technical support for software and hardware, configuring computers with latest software, and maintaining Anduril's inventory and asset management program.

Requirements

• Bachelor's degree in computer science or a related field, or equivalent experience
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Extremely detailed oriented
• Excellent customer service
• Strong analytical and problem-solving skills
• Experience with ticketing systems and managing a ticket queue
• Experience with IT systems, networks and related technologies
• Experience with endpoint management tools (SCCM, Jamf, Kace, Workspace One, etc.)
• Excellent knowledge of PC and Apple hardware
• Ability to obtain and maintain an Australian Government Security Clearance

Responsibilities

• Provide on-site and remote technical support for software and hardware
• Handle tickets in the Jira Service Management system
• License administration of end user software including but not limited to Adobe, Lucid, etc
• Identify persistent problems and recurring failures for root cause analysis
• Windows, Linux and Apple computer management
• Responsible for deploying, recovering, maintaining and tracking of IT hardware
• Identify and document knowledge articles and SOPs for end users and internal IT
• Assist with on-going operational improvements
• Participate in or lead projects as assigned
• Participate in a weekly on-call rotation
• Travel to our Melbourne and Canberra offices

Preferred Qualifications

• Prior experience using and/or administering JIRA Service Management or similar ITSM tools
• Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint)
• Experience with Zoom and related video conferencing hardware
• Experience with Okta or other similar IAM tools
• Experience in a Zero Trust / BeyondCorp environment

Benefits

• Platinum Healthcare Benefits: For U.S. roles, we offer top tier platinum coverage (medical, dental, vision) that are 100% covered by Anduril for you and 90% covered for your dependents
• Private Medical Insurance (PMI): Anduril will cover the full cost of the insurance premium for an employee and dependents. For UK roles
• Private health plan through Bupa: Coverage is fully subsidized by Anduril
• Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents
• Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans
• 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition
• Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting
• Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more. Additional work-life services, such as free legal and financial support, available to you as well
• A professional development stipend is available to all Andurilians
• Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens
• Company-funded commuter benefits available based on your region
• Relocation assistance (depending on role eligibility)
• 401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)