Remote IT Systems Administrator

Summary

Join The Farmer's Dog as an IT Systems Administrator 1 to help expand internal IT capabilities and ensure technology runs seamlessly. You'll work closely with employees across the organization to resolve daily technology issues and play a key role in scaling our technology as we continue to grow.

Requirements

• You have a passion for technology, a knack for innovation, and a commitment to continuously improving the IT experience for your partners
• You possess excellent interpersonal and communication skills, both written and verbal, and are dedicated to delivering high-quality service while building strong cross-functional relationships
• You have experience managing a ticket queue in a helpdesk system (such as Jira, Zendesk, or HappyFox) and providing timely, high-quality written responses
• You are an owner, have excellent problem-solving skills, and can prioritize tasks effectively
• You have experience administering SaaS and cloud applications at scale, including productivity tools like Google Workspace, communication platforms such as Slack and Zoom, and identity management technologies like Okta
• You have a basic understanding of core networking principles and some experience assisting with the deployment, management, and troubleshooting of office networking systems like Ubiquiti or Meraki
• You have a solid understanding of macOS and Windows operating systems and some experience supporting MDM technologies such as Mosyle, Jamf, or Intune for a hybrid workforce

Responsibilities

• Handle helpdesk tickets promptly with a customer-focused approach, ensuring that employees receive the support they need to perform at their best
• Provide on-site support for our anticipated Boca Raton/North Broward office and its employees, including overseeing the build-out and setup of the new space. Additionally, offer remote support for employees across the country, addressing both scheduled and unexpected IT needs
• Troubleshoot and resolve various issues related to video conferencing, network infrastructure, and printers (among others) to ensure uninterrupted operations while continuously seeking ways to enhance performance and reliability across our IT systems and services
• Collaborate with our Humans Operations group to support employee onboarding and off-boarding
• Write, update, and maintain technical documentation for IT procedures, configurations, and automations, ensuring that our internal processes are well-documented and understandable to both technical and non-technical audiences
• Support our portfolio of SaaS applications by managing software license requests, user provisioning and de-provisioning, testing new features, and addressing user questions and requests
• Assist with our Mobile Device Management (MDM) solutions by supporting macOS and Windows operating system upgrades, deploying new rules and customizations, and helping ensure device compliance with security policies

Benefits

• Pup-friendly office in the Boca Raton/North Broward area
• Market-competitive compensation and equity packages
• Comprehensive healthcare, dental, and vision coverage
• Company-sponsored mental health benefit and coaching through Modern Health
• 12-week paid parental leave
• Competitive 401(k) plan with company match
• Flexible PTO
• Discounted fresh food for your pup