Remote Learning Experience Designer

Summary

Join our expanding Customer Success team as a Learning Experience Designer. You will create dynamic training content for end-users while tracking effectiveness. Collaborate with internal experts to ensure clinically relevant materials.

Requirements

• Bachelor’s and/or Master’s degree in Instructional Design, Adult Learning, Learning Technology or a related field
• 5 years of experience in training content development or equivalent with a SaaS product, with strong preference for those with healthcare technology experience
• Experience in planning, writing, developing and editing content across a variety of formats including video, presentation, self-guided learning and help content
• Proven experience in implementing innovative learning and development solutions within a fast-paced environment
• Advanced knowledge of Instructional Design best practices and techniques
• Exceptional verbal, written interpersonal communication skills with the ability to influence peers and leaders
• Ability to think critically, prioritize effectively and communicate expediently
• Strong project management skills, including managing details and keeping multiple tasks/projects on track
• Creative problem solving skills
• Ability to travel (10%)

Responsibilities

• Develop high-quality training content in diverse formats for primarily asynchronous delivery
• Collaborate on help center and reference materials to ensure an exceptional post-launch experience for end users
• Master Eleos’ features and functionality to delight our customers
• Work closely with Subject Matter Experts from Customer Success, Implementation, Clinical Marketing, and Product teams to create and deliver top-notch training materials
• Maintain and update Eleos’ training content to ensure it remains relevant and aligned with current product needs
• Partner with the Training Lead on project timelines, tasks, and rollout plans to keep customers on track and on schedule

Preferred Qualifications

• Interest and passion for the Healthcare/Behavioral Health world
• Experience with GSuite, including Google Forms
• Graphic or visual design experience

Benefits

• Wide and generous health benefits
• Significant equity
• 401(k) plans matched to 4%
• Monthly wellness stipend
• Remote work opportunities
• Mental health days off