Manager, Central Study Coordinators

Summary

Join our team as a Manager, Central Study Coordinators at Care Access, where you will hire, develop, enable, and engage your team to ensure high performance and exceptional customer experience. As a manager, you will provide day-to-day support to Central Study Coordinators, drive study results, and navigate complexities of study operations.

Responsibilities

• Understand and manage all aspects of the day-to-day work of a team of CSCs
• Interview, hire, onboard, and train new CSCs into the team
• Set clear and actionable goals for the team and support them to deliver to expectations
• Review KPIs and provide coaching to CSCs to ensure they are meeting standard metrics
• Facilitate team meetings
• Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly
• Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations
• Keep leadership updated with important updates regarding the team, performance, and other key information and escalations
• Weekly presentation to Sponsor on team progress and performance
• Serve as point of escalation for site-based issues
• Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress
• Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as needed
• Proactively solve problems and identify opportunities for process improvement
• Analyze and understand study protocols