Remote Membership Sales Advisor

Summary

Join our team as a Membership Advisor at Small Door, where you'll serve as an expert on memberships, services, and perks, driving growth through individual patient acquisition and fostering enduring relationships with members.

Requirements

• 2+ years of experience with a call-center or remote customer service role in a D2C company is strongly preferred
• Strong verbal communication skills, especially over the phone
• Self-motivated, team player, attention to detail, and customer service oriented
• Ability to connect with others, exudes empathy and compassion
• Passionate about our mission
• Proficient in computer skills and technology

Responsibilities

• Engage with potential members via phone, establishing rapport and building lasting relationships
• Receive 20-30 inbound calls per day
• Conduct outbound sales call, as necessary
• Achieve individual sales, renewal, and service goals through membership sales
• Contribute to the development and refinement of processes aimed at improving member conversion and retention
• Maintain comprehensive knowledge of our membership, services, and perks
• Assist in the support of onboarding new members
• Leverage your knowledge of Small Door to craft personalized member experiences

Benefits

• Competitive compensation and commission
• Health, dental + vision insurance and other benefits
• An opportunity to make a real impact on the people around you
• A collaborative family of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally