Senior Concierge Account Manager

Summary

Join Dun & Bradstreet's Inside Sales team and leverage your expertise to sell products and services to new and existing clients. You will be responsible for maintaining and growing revenue through renewal management, cross-selling, and upselling. This role requires strong relationship-building skills, a deep understanding of business credit management, and the ability to provide insightful recommendations based on Dun & Bradstreet data. You will work independently and collaboratively, managing opportunities within the sales pipeline and reporting on progress. A successful candidate will possess a positive attitude, excellent communication skills, and a continuous growth mindset. Dun & Bradstreet offers a comprehensive benefits package, including generous paid time off, parental leave, and various health and wellness benefits.

Requirements

• Possess a Bachelor's Degree
• Have 7+ years of relevant experience
• Have a minimum of seven (7) years of experience with business credit management
• Be highly driven, focused and committed with a proven track record of consistent sales achievement
• Have a proven ability to work independently as well as a member of a team with flexibility to adapt and manage change effective in an ever-changing environment
• Have the ability to manage and report on opportunities throughout the various stages within the sales pipeline
• Have the ability to operate in a high velocity, metrics driven sales organization
• Possess a positive “can do” attitude, sense of urgency and strong desire to be successful
• Have a strong phone presence with active listening, negotiation and closing skills
• Possess excellent verbal and written communications skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Have a continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Responsibilities

• Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong, positive relationships with clients
• Retain and grow customer’s annual spend through an expanded product or service-related relationship by providing world-class, in-depth service
• Manage a customer’s Dun & Bradstreet credit file on their behalf, helping them to achieve their business objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help grow their business
• Complete a needs-based assessment with a customer in order to develop insights into the challenges faced by the customer organization; provide recommendations based on connection points to Dun & Bradstreet data in a non-technical manner
• Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the accuracy of their risk-related scores and ratings
• Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business credit report, guidance on steps to become a government contractor, and advice on how to separate business and personal
• Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business partners, to help determine whether to do business with a company and what level of credit to extend

Preferred Qualifications

• Possess a Master's Degree
• Have Salesforce expertise

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k & Employee Stock Purchase Plan with company matching
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents