Remote Onboarding and Implementation Consultant

Summary

Join us in shaping the future of communication and building authentic connections that matter. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Requirements

• Excellent English and German language skills, written and verbal. Additional languages are an advantage
• Highly customer focused; shows a real passion for the customer success industry
• Driven, self-starter, enthusiastic and with an “ownership” mentality
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment
• Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline
• Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
• Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals
• Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written
• Enthusiast, strong work ethic with a positive mindset, and can-do attitude

Responsibilities

• Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training
• Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement
• Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction

Benefits

• Possibility to work fully remote
• Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
• Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense)
• Group life assurance - employer paid
• Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
• Cycle to work; Employee discounts platform - through Reward Gateway
• Dental insurance - preference premiums at employee’s cost + option to add family members
• Employee assistance plan (EAP) & Full Calm subscription
• Maternity/parental leave policy & Sabbatical leave policy