Remote Operations and Customer Happiness Manager

Summary

Join our team as Operations & Customer Happiness Manager and lead the way to customer satisfaction with your expertise in process optimization, project management, and customer communication.

Responsibilities

• Coordinate and plan processes from A to Z
• Manage the process of transportation and installation
• Create a personal vision for customer satisfaction and excellent customer experience along the entire after-sales journey
• Be the first point of contact for B2B customers and provide support in all communication aspects and questions related to delivery, installation, and complaints
• Take over the development and maintenance of a robust, fast, and reliable order process in ERP
• Contribute to process optimization through holistic analysis and cross-functional optimization
• Support interdisciplinary projects in the areas of operations, automation, customer, and partner management
• Work with various interfaces to develop customer-oriented solutions and continuously improve customer experience