Remote Operations Coordinator, Business Insurance

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now.

Newfront is building the modern insurance experience.

We’ve reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We’re changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We’re a technology-driven company with DE&I in our DNA and strong values; we believe people matter most.

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

SUMMARY: This position is responsible for company-wide support for post-bind support activities reporting into the Central Operations Manager. The person in this position will play a key role in Newfront’s growth and success by entering accurate client information into Newfront’s proprietary software and partner with property and casualty service team members to set up client data for post-bind support activities. Export data for reporting purposes, ensuring KPI’s are met consistently and acting as the single point of contact for servicing teams in onboarding new clients and ongoing account support.

This position is an hourly, non-exempt, and full-time role and will be reporting to the Director of Central Operations. This is a US based hybrid or remote role (required to work until 4pm PST M-F), with the option to work from any of Newfront’s office locations. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

What You’ll Be Responsible For:

• Work with the insurance leadership team to complete operational duties including:
• Verify clients property and casualty insurance coverage to support account maintenance including processing renewals, issue evidence of property, casualty identification cards.
• Utilize multiple sources to data and SOP’s to provide a consistent output
• Act as a primary point of contact for servicing teams to facilitate client onboarding.
• Optimizing SalesForce data to ensure Service Level Agreements are consistently met.
• Executing on Operational projects within established framework
• Assist with miscellaneous duties and projects as assigned.

Qualifications:

• 5+ years of insurance industry or client support experience
• Excellent communication skills: writing and presentation preparation.
• Excellent customer service skills, professionalism and tact  with the ability to forge relationships and build trust with vendors, clients, and internal stakeholders.
• Ability to be resourceful, take initiative, and work independently to solve problems.
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues.
• Sound decision making around post bind support tasks.
• Strong time management skills and ability to manage competing priorities and high volumes.
• Ability to learn and adopt the use of technology systems and software applications.
• Ability to review internal/external deliverables to ensure accuracy.
• Proficient knowledge and use of Google Drive, Microsoft Office and advanced complexities of features

Preferred Knowledge, Skills and Abilities:

• Experience as a team leader or senior team member in charge of a major function.
• Ability to train, delegate, provide oversight and give feedback.
• Bachelor’s degree in a related field or equivalent education, training, or experience.
• Proficient knowledge and use of Google Drive, Microsoft Office and advanced complexities of features

$50,000 - $65,000 a year

The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $50,000 and $65,000/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.