Remote People Partner

Summary

Join Primer's People team as a People Partner to build a great, sustainable business by fostering an empowering culture anchored on trust and flexibility. The role involves leading global payroll operations, designing people systems and process, upholding data integrity, ensuring compliance, owning people analytics, and obsessing about the backend of our people products.

Requirements

• Broad experience and insight across the entire employee lifecycle, from onboarding and payroll to offboarding
• Product-driven mindset : You bring a “first principles” approach to problem-solving, always iterating, testing, and refining processes to keep pace with organisational growth
• Scale-up experience : Proven ability to execute in high-growth environments, ideally within a remote working environment with global reach
• User-centric approach : You understand that People Ops is not one-size-fits-all, and you have experience building personalised, user-friendly solutions
• Proficiency in backend OR frontend specialisations, incl. combination
• Backend : Deep knowledge in payroll, compliance, data analysis, and systems design
• Frontend : Proven track record in creating intuitive, tech-enabled, user-centric people products, global employee relations, coaching

Responsibilities

• Lead on global payroll operations with compliant processing of salary sacrifice, variable payments, benefit in kind, 3rd party withholdings and payments & other ad-hoc data input
• Oversee Employer of Record payroll & benefits processing
• Be the resident expert in people system and process design; owning the People & Talent tech stack and operations
• Uphold people data integrity and governance across all tools
• Ensure global people compliance; conduct comprehensive audits to ensure compliance with federal, state, and local laws and regulations
• Own our people analytics; develop dashboards and track our key metrics to provide real-time insights into our people product performance and roadmap delivery
• Conduct process reviews and continuously look at ways to refine and scale our ops to optimise our employee experience
• Conduct regular people product research with our leaders, managers and employees to understand their needs, behaviours and motivations, building user personas
• Identify pain points & moments that matter throughout the employee lifecycle and translate those needs into feature requests on our people roadmap with a first principles mindset, developing a hypothesis for each
• Iteratively build people products and features such as Career Frameworks, Performance Management, Total Rewards, People Policies & Benefits, starting with an MVP solution with the basic set of features needed to release, testing and gathering user feedback to improve over time
• Ensure people product launches and changes are clearly communicated, building emotional connection
• Measure & drive adoption, enabling self-service with first-class documentation, looms, and/or training
• Advise, coach and support managers and employees through difficult situations and handle tickets/support requests; gathering the qual & quant data needed to improve products to better meet user needs