Remote Project Manager

Summary

Join our Professional Services Team as a Project Manager and oversee the scoping and delivery of customized solutions for our biggest customers, leveraging your domain expertise to deliver seamless integrations and valuable functionality.

Requirements

• Minimum 5+ years of professional experience facilitating the operations of a technical team, specifically around complex software implementations, data reporting and back-end engineering
• Managed simultaneous projects in a customer-facing role where you were directly accountable for delivering the goods!
• Confidence in your technical understanding, including things like table interactions, systems integrations, object-oriented design patterns and architectural best practices
• Foundational understanding of technical concepts and terminology for development (i.e. HTML, CSS, and JavaScript), systems integration (i.e. SFTP, XML, ETL Processing, API, JSON, etc.), and data systems (i.e. SQL, Postgres, flat files)
• Familiarity and comfort in using service delivery tools such as JIRA, Asana, and Salesforce
• Excellent understanding of SaaS architecture, data collection and business workflow concepts

Responsibilities

• Work directly with our Customers to accurately scope implementations, integrations, and development efforts above and beyond the base product offering
• Collaborate with both internal and external stakeholders, leveraging your domain expertise to deliver seamless integrations and valuable functionality
• Work closely with customers of all sizes, but emphasized involvement with our largest and most strategic accounts that will be leveraging our cutting-edge image recognition technology
• Fine-tune an accurate and easily repeatable process for building SOW's for our customers - we'll ask the right questions up-front to create the proper scope, schedule, and assumptions before initializing technical resources within the teams
• Deliver on-time to our customers thanks to your overall organizational awareness and the pulse you keep on the Professional Services Team’s workload
• Customers will receive the solution that was promised largely due to your technical domain expertise in understanding the bounds of the product platforms and our customer’s data structures
• Improve our process efficiency in whipping up customized functionality such as report views, triggered emails, data digestion/reporting and data ingestion/tables
• Work closely with Professional Services Engineers, sorting through priorities and timelines to organize and maximize their efficiency and effectiveness
• Track and manage project and resource spend with the goals of meeting customer satisfaction while staying within project schedule and cost targets; otherwise manage the change control process and client expectations

Benefits

• 100% employer-paid employee medical, dental, and vision
• Company paid Life and Disability Insurance
• Paid Parental Leave
• Flexible vacation policy - take the time you need when you need it!
• 100% Remote Work Environment