Remote Project Manager

Summary

Join our team as a Project Manager and be an expert on the Digital Services platform, helping clients reach their strategic goals through project kick-off, discovery, requirements gathering, and training. Manage client projects from start to finish, create project plans, discover and assess client business processes, and ensure solutions meet business needs.

Requirements

• 3 – 4 years of experience working in software/tech, specifically around project management, business analysis, consulting, client onboarding and/or training
• You know process improvement and how to effectively apply it to the client’s software implementation experience
• You have experience working within an Agile framework
• Demonstrate timely and thorough communication of strategy, deliverable status, and results
• You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
• You can work with multiple cross-functional teams to build and evaluate business cases to provision product investment results
• You have a relentless obligation to doing the most valuable work first
• You have excellent communications skills – listening, verbal, and written
• You can work both alone and as a member of cross-functional teams, some remote
• You help drive your team’s success
• You thrive in a fast-paced, dynamic environment with opposing demands
• You value the importance of user experience and have a passion for clients
• Proven track record of developing and maintaining profitable and referenceable client relationships

Responsibilities

• Manage small to large sized client projects and cross-product, platform implementations from start to finish
• Create project plans aligned to client implementation goals
• Discover and assess client business processes -anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Steer requirement gathering sessions, both internal and external
• Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
• Create test plans and facilitate user acceptance testing of custom-built services
• Documentation – assist with the creation and maintenance of current and future state process maps, functional requirements, user interface requirements, etc
• Create and maintain project plans, schedules, status reports, and other relevant project documentation
• Identify risks and mitigation – as early as possible
• Ensure solutions meet business needs and requirements
• Prioritize initiatives based on business needs and requirements
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Work closely with Process Designers (internal “builders”) to advise on progress and ideate
• Serve as an advisor to the client as they improve their online processes – keeping the client experience top-of-mind at every turn

Benefits

• Remote work, flexible hours
• Professional development opportunities
• Wellness programs
• Family and parental leave