Remote Renewals Specialist

Summary

Join Samsara's Customer Success team and play a key role in advising and guiding customers to adopt Samsara products and continuously gain business value. As a Renewal Customer Experience Owner, you will own the auto-renewal component of Samsara's customer journey, build out processes, A/B test, de-escalate customers, proactively reach out and negotiate with at-risk customers, and report progress to senior-level audiences.

Requirements

• Prior experience in sales, account management, sales operations, or other customer-facing positions
• Fluency in French
• High level of interest in the IoT space
• Excitement around growing a sales career
• Motivated to be in a goal-oriented, quota-carrying role
• Comfortable in a dynamic, customer-facing environment
• Strong organizational skills and business judgment with the ability to handle projects end-to-end

Responsibilities

• Work cross-functionally to accommodate client needs for renewal
• Own the auto-renewal component of Samsara’s customer journey
• Organize, prioritize, and improve auto-renewal processes to maximize revenue and a positive customer experience
• Communicate patterns and guide process improvement projects with Renewals Leadership
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more