Remote Senior Customer Marketing Manager

Summary

Join the Go1 team as a Senior Customer Marketing Manager and play a crucial role in helping customers maximize the value of their investment. This role requires strategic, creative, and data-driven marketers who thrive in dynamic environments.

Requirements

• 5+ years in customer marketing or a related field within a SaaS, B2B, or tech environment
• Ability to think strategically while also analyzing data to measure the effectiveness of marketing initiatives
• Proven experience designing, executing, and optimizing marketing programs across multiple channels (email, live events, webinars)
• Strong focus on understanding customer needs and creating experiences that drive value realization, retention, and engagement
• Located within the Pacific time zone

Responsibilities

• Develop and implement customer lifecycle communications to guide customers through onboarding, activation, adoption, and renewal
• Create unique and memorable programs that build customer loyalty and advocacy
• Help customers increase engagement with their employees by empowering customers with creative internal promotions and awareness campaigns
• Create and execute multi-channel campaigns and webinars focused on driving value at scale
• Develop resources that support Customer Success (CS) efforts, helping to drive customer self-service, engagement, and satisfaction
• Collaborate with Customer Success and Product Marketing teams to create guides, tutorials, and content that encourage customers to make the most of Go1’s platform

Benefits

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Insurance benefits with generous premium coverage
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub, and mentorship program
• Professional development fund
• Volunteer leave to give back to the community
• PTO + Wellbeing days
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program