Remote Senior Technical Implementation Manager

Summary

Join Apella as Implementation Manager to lead customers through data interface design, configuration, and implementation, collaborating closely with clients to define new product requirements and manage project timelines.

Requirements

• 5+ years of experience working with customers to build data interfaces
• Strong expertise in interface development for electronic health records
• Knowledge of interoperability standards such as HL7 and FHIR
• Familiarity with EHR capabilities in surgical scheduling
• Proven ability to create and maintain data dashboards for tracking customer progress
• Experience with sales enablement and processes for cloud-based software or SaaS
• Skilled in creating and managing project and test plans
• Excellent communication and collaboration skills, with a high degree of empathy and an ability to work with diverse clients and organizations
• Experience with SSO requirements and testing client user accounts

Responsibilities

• Serve as the main point of contact for customers on all aspects of data interface design, configuration, and implementation
• Communicate technical requirements effectively, working with vendors and customers to create detailed project plans
• Collaborate with clients to identify new product and data requirements
• Drive project plans with customers, ensuring technical and project deadlines are met ahead of go-live (typically within 1-3 months)
• Develop test plans and set up product environments to demonstrate integrations and validate implementation progress
• Keep internal teams informed on implementation progress and metrics, creating visibility for project outcomes
• Influence the product roadmap by sharing customer-specific insights to streamline implementation timelines

Benefits

• Competitive salary
• Stock options
• Flexible vacation policy
• Remote-first work environment
• Comprehensive health, dental, and vision insurance
• 4 months of parental leave for all parents