Remote Senior Implementation Manager

Summary

Join Trunk Tools as an Implementation Manager and drive the transformation of a multi-trillion-dollar industry by overseeing project deliverables, identifying risks, and ensuring alignment across all teams. As a customer-centric master influencer, you will be responsible for project success and will drive high-level strategy to enable customers to have a smooth transition to Trunk Tools' products.

Requirements

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant
• Experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo
• Persuasive, results driven customer influencer with outstanding interpersonal skills
• Exceptional verbal and written communicator
• Able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
• Team player who can work effectively in teams of technical and non-technical individuals
• Skilled at collaborating with diverse teams
• Able to learn and drive outcomes with minimal supervision
• Bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues
• Strong sense of empathy and a desire to improve the lives of those who work in the built world
• Fascinated by technology, artificial intelligence, and the impact these things have on the world we live in

Responsibilities

• Manage a portfolio of multiple projects at a time
• Serve as the primary project escalation point of contact
• Ensure alignment across all teams, internal and external
• Build, maintain, and track project timelines in order to deliver on-time
• Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live
• Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices
• Directly contribute to the creation of additional internal and external collateral across topics such as (but not limited to) product education, technical specifications/limitations
• Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization
• Maintain Implementation KPIs/other data sources to ensure maximum clarity around client health/deliverables
• Provide post go-live support to include recurring check in’s, usage analysis, and contribute to client renewal conversations
• Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities

Benefits

• Competitive salary
• Stock option equity packages
• 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
• Learning & Growth stipend
• Flexible long-term work options (remote and hybrid)
• Free lunch provided in the office in NYC - you’ll never go hungry with us!
• Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• IRL / In-Person retreats throughout the year