Remote Senior Technical Project Manager

Summary

Join us as Implementation Project Manager, where you will manage multiple concurrent projects and workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process.

Requirements

• Quality and timely execution of implementation projects
• NPS / CSAT for client onboarding and ongoing activities

Responsibilities

• Act as a strategic and trustworthy partner between your client and League during the onboarding process
• Accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
• Manage program calendar and meeting schedule to track towards timely execution of implementation
• Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan
• Lead client discussions on implementation and/or project activities
• Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Manage time-tracking and document control process throughout implementation phases
• Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements
• Foster referenceable clients who are openly willing to speak about their onboarding experience

Preferred Qualifications

• Min 2+ years with SaaS-focused project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, benefits or technology preferred

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Life and disability insurance
• Bonuses and incentives