Social Media Agent

Summary

Join Fever, the leading global live-entertainment discovery tech platform, as a Community Manager to build relationships with customers and implement social media campaigns.

Responsibilities

• Build relationships with customers, potential customers, industry professionals and influencers
• Respond to comments and customer queries in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Monitor and report on feedback and online reviews
• Follow communication procedures, guidelines, and policies
• Set, plan and implement social media and communication campaigns and strategies to engage our users

Benefits

• 40% discount on all Fever events and experiences
• Health insurance
• Gympass membership