Remote Technical Implementation Specialist

Summary

Join our team as an ATM Installation Technician and assist in organizing and executing new and existing gaming property installations, participating in on-site and/or remote installations and training, and follow-up service related to quality assurance.

Requirements

• Ability to follow and improve standard operating procedures
• Thorough understanding of firewalls and the ability to troubleshoot any issues in the environment
• Works with other department employees to accomplish individual and company service levels and goals. Display enthusiasm and promote a friendly group working environment
• Stays alert in a high-paced environment. Follows detailed procedures and ensures accuracy in documentation and data
• Recognizes possible system issues that may affect payment entry processing and escalations appropriately
• Must be able to travel by car or airplane on short notice. Travel can be as much as 75% from time to time (in and out of state)
• Must be able to secure and maintain gaming licenses in multiple jurisdictions
• Be able to lift 75 lbs. and transport boxes and other items containing equipment throughout a casino on a recurring basis
• Working knowledge of cloud-based systems and experience in running basic queries in SQL databases
• 5+ Years of prior experience in casino equipment servicing, including but not limited to ATMs, Financial Services kiosks, cages, pin pads and cashier and helpdesk
• Working knowledge of electronic payments, particularly in the gaming industry
• Demonstrated orientation and action with detail, achieving deadlines and working in a bias-for-action environment

Responsibilities

• Install and configure gaming hardware (kiosks, edge devices, etc.) at various locations for new and existing customer accounts
• Proficiency in installing, configuring, and troubleshooting external devices on Windows PCs
• Understanding of networks to ensure successful software installation and to assist client IT teams in making configuration changes
• Perform on-site and/or remote product installations, update configurations, and troubleshooting necessary for software installation and drivers for gaming products
• Provide on-site support for any technical issues or malfunctions that may occur during an installation
• Maintain detailed records of installations, configurations, trip reports, system updates, etc
• Assist clients with configuration changes needed to their LAN and WAN networks to ensure reliable connectivity to Pavilion services
• Assist clients with configuring and reporting their public and private IP addresses, ensuring proper usage and connections for successful operation of Pavilion products
• Assist clients with configuration of their firewalls, DNS, and Active Directory to maintain network security and efficiency
• Successfully complete additional skills training as required/requested
• Provide email updates to leadership and the technical peer group as to service issues, installation statuses, and knowledge sharing