Remote Customer Implementation Specialist

Summary

Join our dynamic team as a highly motivated Implementation Specialist to lead the implementation of Reveleer Prospective Risk offerings for clients, ensuring successful deployment and utilization of the platform. The ideal candidate will have previous experience in SAAS implementation within the health tech or value-based care market, along with strong project management and project setup knowledge.

Requirements

• Bachelor's degree in healthcare management, business administration, information technology, or related field
• Minimum of 2 years of experience in SAAS implementation within the health tech, EMR, or value-based care market
• Proven track record of successful project management, including project planning, execution, and monitoring
• Strong understanding of project setup processes and methodologies
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels
• Solid analytical and problem-solving abilities, with a keen attention to detail
• Self-motivated and proactive, with the ability to work independently and as part of a team in a fast-paced environment

Responsibilities

• Lead the implementation of Reveleer Prospective Risk offerings for clients, ensuring successful deployment and utilization of the platform
• Collaborate with cross-functional teams, including client services, product management, and technical support, to define project requirements, timelines, and deliverables
• Conduct thorough assessments of client needs and workflows to tailor implementation plans accordingly
• Serve as the primary point of contact for clients throughout the implementation process, addressing inquiries, resolving issues, and providing guidance as needed
• Manage project scope, timelines, and resources to ensure projects are completed on schedule
• Provide training and support to clients to facilitate user adoption and maximize platform utilization
• Monitor post-implementation performance and identify opportunities for optimization and enhancement

Benefits

• Competitive salary
• Medical, Dental and Vision benefits
• 401k with employer matching
• Generous PTO plan