Remote Vice President, Customer Revenue Growth

Summary

Join Toast as a Vice President of Customer Revenue Growth to lead our strategy and efforts in driving revenue growth through the expansion of product adoption within our existing customer base of small to medium businesses.

Requirements

• 10+ years of experience in a SaaS sales environment with a focus on upsell, cross sell, or account management
• Demonstrated experience with Land and Expand motions
• Track record of leading high-performing sales teams by building and implementing repeatable, scalable systems that drive consistent results
• Proven success with product-led growth motions
• Experience with small to medium-sized business customers preferred

Responsibilities

• Develop and scale upsell strategies using data-driven insights to increase average revenue per unit (ARPU) and customer lifetime value (CLTV)
• Leverage predictive analytics and customer segmentation to identify and prioritize high-potential upsell opportunities across Toast’s product portfolio
• Build and lead a high-performing sales team focusing on repeatable sales systems; create and iterate on playbooks, training materials, and sales enablement tools based on key metrics to drive predictable outcomes
• Optimize the customer journey by implementing a scalable, customer-focused approach across upsell channels
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to ensure alignment on key metrics and continuous improvement in upsell execution
• Research and test new methodologies in upselling and customer expansion, ensuring strategies align with evolving market trends and technology innovations