Datacor is hiring a
Renewal Manager

Summary

The Renewal Manager will join Datacor's growing Renewals team and be responsible for handling customer renewals, communicating with customers and internal stakeholders, identifying opportunities for account growth, and contributing to scaling the Renewals team. They will need 1-3 years of experience in Sales or related fields, strong communication skills, negotiation abilities, financial acumen, and a strategic mindset.

Requirements

• 1-3 years experience in Sales, Business Development, Account Management, Renewals, or Customer Success in a B2B enterprise software environment
• Strong customer management and clear communication skills with the ability to effectively lead sensitive customer conversations over calls and emails
• Healthy negotiation and interpersonal problem-solving skills
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level while empathizing with customers and their unique situations
• Strong process management, financial acumen, and ability to apply strict policies
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Ability to juggle competing priorities and manage time efficiently with strong organization and attention to detail
• Ability to understand technical concepts and communicate them to internal and external stakeholders across all levels
• Ability to problem solve and excel in high levels of change or ambiguity
• 4-year college degree

Responsibilities

• Develop and execute negotiation strategies for customers to maximize contract value while empathizing with customers’ situations and protecting and enhancing customer trust
• Communicate directly with customers to accurately resolve a high volume of renewals/inquiries in a timely manner while providing exceptional customer service
• Collaborate with Customer Success and Sales teams to identify and maximize opportunities for account growth and expansion
• Contribute to scaling the Renewal team by providing feedback, piloting new processes, and developing playbooks for successfully executing renewals
• Identify customer requirements, uncover roadblocks, escalate pain-points, and demonstrate strong account management and commercial capabilities to drive renewal to on-time resolution
• Provide management with complete visibility to renewals and solicit executive involvement as required
• Accurately maintain and update a rolling 120-day renewal forecast and communicate any renewal risk to internal resources in order to develop resolution strategies
• Achieve financial and strategic goals for minimizing attrition while growing account wallet share over time