Renewals Manager

Summary

Join Nintex as a Renewal Manager and play a pivotal role in ensuring customer success by managing the end-to-end software renewal sales cycle for mid-market customers. You will be responsible for achieving the annual revenue quota and improving customer satisfaction through relationship building and proactive communication. This role involves interacting with customers and partners at all levels, identifying and mitigating risks to on-time renewals, conducting health check-in meetings, and managing the 'at-risk' process. You will own the entire renewal process, from initiation to close, maintaining accurate CRM records and forecasting. Nintex offers a flexible work environment and a comprehensive benefits package.

Requirements

• 1 years + of SaaS experience managing an entire renewals/sales cycle
• Proven track record of quota achievement
• Comfortable with initiating cross functional collaboration
• Experience with handling a geographic territory that consists of multiple cultures/languages
• Experience of managing a large customer base
• Skilled in negotiations, identifying at-risk scenarios, and closing transactions
• Ability to act with urgency
• Ability to proactively set expectations

Responsibilities

• Interact directly with customers and partners ranging from business users, decision makers, and C-level contacts, to ensure timely and accurate renewal execution
• Proactively schedule and preside over meetings with key internal and external partners to identify risks to on-time renewals and when identified, manage risk mitigation strategy and process
• Manage the ‘low adoption resolution process’ for customers utilising other resources as required
• Conduct early health check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk
• Manage the ‘At Risk’ process for your customers
• Establish regular 1:1 meeting with regional peers in Account Management, Customer Success, and Partner Management to review current and future quarter renewals pipeline; and to align and agree on ownership of actions to secure the next customer renewal
• Own the end-to-end renewal process from initiation to close, which includes maintaining up to date CRM opportunity records, codify true at-risk status, provide real time renewal sales cycle progress, creation of order forms, deliver accurate forecasting, and oversee signature to close timelines

Benefits

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community