Renewals Manager

Summary

Join Pipe17's renewals team as a Renewals Manager to cultivate and expand relationships with existing clients. This role blends account management, sales, and customer success to identify and secure renewal opportunities. You will manage post-sales support, ensuring a positive customer experience during renewals. The position requires proactive engagement with customers, collaboration with internal teams, and development of internal processes to optimize renewal closures. Success in this role demands strong communication, analytical skills, and experience in a SaaS environment, particularly within the e-commerce sector. This is a high-impact opportunity to contribute to a growing SaaS startup and shape processes for efficiency.

Requirements

• Minimum of 4 years experience in the software/tech industry
• 5+ years of sales experience in a B2B sales or renewals environment
• Experience in a Startup environment
• Good communication skills (written and verbal)
• Analytical, problem-solving, and troubleshooting skills
• A team player
• Solid project management and customer management skills
• Understanding of current technology and SaaS applications
• Understand integrations (using REST APIs) with cloud systems
• Experience with configuring SAAS products
• Soft skills to interact with customers over phone, email, zoom

Responsibilities

• Proactively manage a portfolio of existing customers to identify and close renewal opportunities
• Develop and execute a renewals strategy to achieve revenue goals and improve customer retention
• Track upcoming renewals and review contracts and account health, proactively reaching out to customers approaching renewal to mitigate any issues
• Prepare renewal documentation including proposals and contracts
• Develop and track KPIs to identify customers with a propensity to churn
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• Effectively partner with our Customer Success and Sales teams to identify potential upsell opportunities
• Create and improve documentation on the renewals process
• Monitor and report on renewals performance and KPIs, identifying trends and potential issues

Preferred Qualifications

Experience within the ecommerce space: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs like NetSuite, 3PLs / warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7 and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation