Pipe17 is hiring a
Renewals Manager

Summary

Join our team as a Renewals Manager to help maintain and expand relationships with our current client base, manage and grow the renewal revenue, and develop internal processes to close a renewal effectively in a startup SaaS environment.

Requirements

• Minimum of 4 years experience in the software/tech industry
• 5+ years of sales experience in a B2B sales or renewals environment
• Experience in a Startup environment
• Good communication skills (written and verbal)
• Analytical, problem-solving, and troubleshooting skills
• A team player
• Solid project management and customer management skills
• Understanding of current technology and SaaS applications
• Understand integrations (using REST APIs) with cloud systems
• Experience with configuring SAAS products
• Soft skills to interact with customers over phone, email, zoom

Responsibilities

• Proactively manage a portfolio of existing customers to identify and close renewal opportunities
• Develop and execute a renewals strategy to achieve revenue goals and improve customer retention
• Track upcoming renewals and review contracts and account health, proactively reaching out to customers approaching renewal to mitigate any issues
• Prepare renewal documentation including proposals and contracts
• Develop and track KPIs to identify customers with a propensity to churn
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
• Effectively partner with our Customer Success and Sales teams to identify potential upsell opportunities
• Create and improve documentation on the renewals process
• Monitor and report on renewals performance and KPIs, identifying trends and potential issues

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation