Renewals Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a key role in customer retention and expansion. You will handle the quote-to-close process for renewals, achieve revenue goals, partner with Customer Success, maintain accurate renewal forecasts, manage multiple customer renewals, escalate customer concerns, identify at-risk clients, collaborate with partners, and contribute to process improvements. This role requires 2-5 years of cybersecurity and renewals experience, strong collaboration skills, a proven track record of success, deep understanding of SaaS, familiarity with specific systems, and the legal right to work in the relevant country. The position supports French customers, requiring fluency in French and English. You will work closely with various teams, including Customer Success, Legal, and Deals Desk.

Requirements

• 2-5 related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement
• Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts
• Partner with Customer Success to assess customer health and drive the appropriate renewal solution
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements