Renewals Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a key role in customer retention and expansion. Working closely with Sales and Customer Success teams, you will handle the quote-to-close process for renewals, achieve revenue goals, and assess customer health. You will manage multiple commercial customer renewals concurrently, identify at-risk clients, and collaborate with various teams. The ideal candidate possesses 2-5 years of cybersecurity and renewals experience, a proven track record of success, and a deep understanding of SaaS offerings. This position requires strong collaboration skills and familiarity with Salesforce, CPQ, IronClad, and ChurnZero. Location is limited to the Eastern United States.

Requirements

• 2-5 years of related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts
• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements

Benefits

• Medical, dental and vision insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)
• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)
• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave