Granicus is hiring a
Renewals Specialist, Remote - Costa Rica

Summary

The Renewals Specialist is an entry-level administrative position at Granicus responsible for managing and closing existing client accounts efficiently and accurately. The role involves preparing renewal quotes, managing agreements, contacting clients, and partnering with various teams to secure subscription renewals.

Requirements

• Bachelor’s degree, associate degree or paralegal certificate with 1 year experience preferred
• Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance
• Exceptional written and verbal communication skills with fine attention to detail
• Comfortable interacting with all levels of a professional organization
• Outstanding interpersonal skills, customer service and communication (in person, over the phone, and through electronic communications and social media)
• Must thrive in an environment of measurable performance management
• Strong ability to navigate multiple software platforms
• Strong time management and organizational skills, working in multiple time-zones

Responsibilities

• Manage and close a predetermined set of existing client accounts in a timely and efficient manner
• Prepare renewal quotes for Granicus contracts 120 days prior to expiration and submit to clients
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system
• Contact and follow-up with clients and partners in accordance with renewal processes to ensure timely renewal
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary
• Ensure accurate post-signature processing of orders as they are received
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals

Benefits

Remote work opportunities for some positions