Remote Renewals Specialist

Summary

Join SmartBear as a Renewals Specialist and build enduring relationships with customers, acting as their trusted advisor. Drive retention, customer loyalty, and growth for SmartBear products by strategically engaging with customers, expanding accounts, and monitoring product experiences to improve performance.

Requirements

• 1-2 years of experience in a customer facing role
• Bachelor’s degree
• Sales, account management or customer success experience, especially in software, a plus
• Strong customer-focus and service orientate
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on, individual contributor and collaborative team player
• Excellent written and oral communication skills, including presentation skills
• Strong analytical and problem-solving abilities

Responsibilities

• Strategically engage with customers to align customer goals with our solutions
• Ensure account retention, development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Benefits

• Grow your career at every level
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes