SupportNinja is hiring a
Renewals Specialist

Summary

The job is for a Renewal Specialist at SupportNinja, a BPO company that helps fast-growing tech companies with around-the-clock outsourced support. The role involves managing automated renewals and working closely with Renewal Managers to drive renewals. The required qualifications include at least 1 year of experience in renewals, sales or sales support, a 2-year college degree or equivalent business experience, and the ability to work on a hybrid setup.

Requirements

• At least 1 year of experience in renewals, sales or sales support; open to any industry; BPO set up
• 2-year college degree or equivalent business experience
• Amenable to work on a Hybrid Setup at BGC, Taguig (2 days/month)

Responsibilities

• Own the automated renewal checklist activity for all accounts due each renewal cohort
• Track Automated Renewal Notices
• Performs a proper hand-off to Renewal Manager for all renewals that requires client engagement/communication – negotiation, upsell/down sell, cancellation, etc
• Ensures that all renewals are properly set for discount recapture based on MSA
• Performs other administrative function as defined and delegated by the line manager
• Work hand in hand with Renewal Managers/SR Renewal Managers to help drive renewals

Preferred Qualifications

• Experience working with SaaS accounts
• Experience recording information in Salesforce or similar CRM system
• Experience with negotiations, discovery call, and various client engagement conversation

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)