Resource Manager

Summary

Join 6sense as a Resource Delivery Manager to build and lead a resource management function for the Professional Services organization. You will establish the strategy, processes, and systems that ensure efficient and effective delivery of Professional Services offerings. Manage the allocation and deployment of professional services team members across customer engagements. This individual contributor role reports to the Director of Professional Services and is part of the GTM Operations team, with potential for growth into a manager position. Key responsibilities include building the resource management function, resource allocation, capacity planning, team development, and metrics and reporting. The role requires 7+ years of experience in resource delivery management supporting a professional services organization within a product company.

Requirements

• A great attitude, a willingness to roll up the sleeves, high EQ/people skills, and collaborative mindset
• 7+ years of experience in a Resource Delivery Management role supporting a Professional Services organization embedded in a product company
• Knowledge of best practices around deployment and use of resource management modules within PSA apps at scale
• Ability to work under pressure, manage conflict, and apply judgement to situations that don’t fit neatly into a process or policy
• Ability to have a strategic perspective but also operate with attention to detail
• Effective communication and relationship building skills

Responsibilities

• Build the RM function
• Build a centralized resource management function for the Professional Services organization. Work closely with the Delivery Management team to develop processes, standard operating procedures, escalation procedures, and tools for effective resource management
• Enablement on Resource Management processes across the PS org
• Drive roadmap for the resource management tool
• Work with PS management to develop a delivery partner program
• Develop the strategy and future roles needed to scale resource management function
• Earn the trust of the Delivery organization across all levels
• Resource Allocation
• Review incoming engagements and assign resources based on engagement requirements, resource workload and availability, skill profiles, and experience
• Maintain regular touch points with Delivery Management and Project Leads to review resource requests, new engagements, ongoing engagements, changes to schedules, PTO coverage
• Maintain assignments and schedules in PSA system
• Monitor and optimize utilization of resources with the goal of balancing work across the team
• Consult with Delivery Management on strategic engagements, escalations, team and individual development goals, and allocation strategies
• Manage resource allocation for pool of delivery partners on retainer-based contract
• Capacity Planning
• Analyze future demand in the pipeline and compare against existing capacity and hiring plans
• Proactively identify capacity and or skills gap issues
• Team Development
• Work with Delivery Management to develop process for capturing skills profiles on a regular basis
• Develop processes to capture feedback on consultant’s performance on engagements
• Work with Delivery Management and Enablement to develop plans for onboarding new hires and ongoing enablement
• Provide input into performance reviews
• Develop scorecard/performance reviews for contractors
• Metrics and Reporting
• Implement and track key performance indicators (KPIs) to measure the efficiency of resource utilization and the overall success of the resource delivery process
• Provide regular reporting to Delivery Management on resource allocation, utilization, and any challenges or opportunities for improvement

Benefits

• Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options
• We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices
• We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform
• Employee well-being is also top of mind for us
• We host quarterly wellness education sessions to encourage self care and personal growth
• From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds