Operations Analyst

Summary

Join Paddle's Operations team as a Revenue Operations Analyst and contribute to the company's rapid growth by building tools and optimizing processes for commercial teams. You will collaborate with various teams to enhance the tech stack, improve decision-making with data-driven insights, and identify operational inefficiencies. This role involves designing innovative solutions, leading technology evaluations, analyzing data to extract actionable insights, and fostering a culture of continuous improvement. The ideal candidate possesses experience in Sales, Marketing, or Revenue Operations, strong analytical skills, and excellent communication abilities. Paddle offers a comprehensive benefits package, including attractive salaries, stock options, retirement plans, private healthcare, remote work options, unlimited holidays, enhanced parental leave, and investment in personal development.

Requirements

• Possess a minimum of 1 years of experience in Sales, Marketing, or Revenue Operations, with a proven track record of problem-solving and process improvement
• Have a strong understanding of Salesforce functionality and experience in utilising tools such as Hubspot to drive efficiency while being comfortable using API’s and native integrations
• Demonstrate analytical skills, with the ability to interpret complex data, draw actionable insights, and make data-driven decisions. With experience in extracting data using SQL
• Be proactive and solution-oriented, with the ability to identify issues and propose effective solutions, while being adaptable to fast-paced and uncertain environments
• Have excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams
• Have an eagerness to continuously learn and improve, embracing innovation and experimentation within the RevOps team

Responsibilities

• Collaborate closely with operations, commercial, marketing, and sales teams at Paddle to enhance tech stack, optimise Go-to-Market processes, and improve decision-making with faster, data-driven insights
• Design and implement innovative tools and solutions to enhance commercial efficiency and team productivity, while driving proactive, scalable changes within RevOps to lead operational improvements
• Identify and address operational inefficiencies, facilitating cross-functional improvements to streamline processes and enhance sales funnel efficiency
• Lead the evaluation and adoption of new technologies, optimising workflows in line with industry best practices and technological advancements
• Analyse complex data sets to extract actionable insights, develop dashboards and reporting tools for real-time business performance and market trends analysis, and support data-driven decision-making
• Foster a culture of continuous improvement by encouraging innovation, experimentation, and learning within the RevOps team

Preferred Qualifications

• Knowledge of e-commerce platforms like Stripe, Braintree, PayPal, Fastspring, and Cleverbridge, to understand the ecosystem in which Paddle operates
• Have a working knowledge of at least one scripting language
• Familiarity with AWS or other developer environments and experience in using them for tool and process development

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Work remotely
• Unlimited holidays
• Enhanced parental leave
• Annual learning fund
• Regular internal and external training