Revenue Operations Manager

Summary

Join Garner's growing team as a Revenue Operations Manager and partner with Sales and Account Management to drive growth, optimize commercial processes, and support data-driven decision-making. You will own key workflows, develop logical frameworks to address issues, manage data analysis, serve as a point of escalation, integrate people, process, and systems strategies, establish key performance metrics, and collaborate with the Salesforce Administrator. This role reports to the Vice President of Commercial Operations and requires strong analytical skills, experience in a related field, and excellent communication abilities. Garner offers a competitive salary, equity incentives, and benefits. The company values a supportive community and emphasizes a mission-driven culture.

Requirements

• 3+ years in Management Consulting, Investment Banking, Private Equity OR 5+ years in Revenue Operations, Sales Operations, or related GTM strategy role
• Undergraduate degree required
• Strong analytical skills and the ability to synthesize insights from complex data
• High levels of proficiency in Excel
• Experience designing and implementing processes and workflows at scale for large enterprises or high-growth startups, particularly related to GTM, sales, and marketing
• Strong executive presence and communication skills with ability to present effectively to all levels of the organization including senior executives
• Strong business writing skills with willingness to produce detailed documentation for processes and workflows
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of our mission to improve the U.S. healthcare system

Responsibilities

• Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success
• Develop and use strong logical frameworks to define, understand, and address both individual and thematic issues as they arise
• Manage ad-hoc data analysis to support Garner’s commercial strategy
• Serve as the first point of escalation for issues, questions, and exceptions related to commercial teams
• Integrate people, process, and systems strategies to drive Garner’s commercial and strategic objectives
• Establish and track key performance metrics to understand and measure the performance of Garner’s commercial organization
• Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

Preferred Qualifications

• Experience at a high-growth startup is a plus
• MBA or STEM-related advanced degree preferred
• Other analytics tools such as Looker, Tableau, etc are a plus

Benefits

• Equity incentive
• Competitive benefits plans