Revenue Operations Manager

Summary

Join Sona, a rapidly growing AI-native frontline workforce management company, as their Revenue Operations Manager. You will be the architect of efficiency, aligning Marketing, Sales, and Customer Success teams, streamlining processes, and leveraging data for smarter decision-making. As the sole RevOps Manager, you'll shape strategy, implement best-in-class tools, and optimize revenue performance. This role requires strong cross-functional collaboration, analytical skills, and experience tackling complex go-to-market challenges. Sona offers a competitive salary, remote or hybrid work options, and a comprehensive benefits package.

Requirements

• 5+ years in a Revenue Operations, Sales Ops, or Marketing Ops role within a SaaS (ideally vertical SaaS), enterprise sales environment
• Deep understanding of B2B SaaS revenue models, GTM strategy, and enterprise sales cycles
• Proven technical expertise with CRM (ideally HubSpot), analytics tools, and sales engagement platforms
• Strong data analytics skills—comfortable with dashboards, SQL, or similar tools
• Ability to align cross-functional teams and build scalable RevOps processes
• Passion for process optimisation, automation, and driving data-led decisions
• Strategic thinker who can balance high-level planning with hands-on execution

Responsibilities

• Ensure Marketing, Sales, and Customer Success share common goals (e.g., pipeline conversion, customer lifetime value)
• Improve collaboration and visibility across teams for seamless lead handoffs
• Own and maintain a centralised data repository, integrating CRM (HubSpot), analytics tools, and conversation intelligence platforms (Gong, Trumpet)
• Manage and optimise our data ecosystem, providing real-time insights that drive smarter decisions
• Develop segmentation models to improve targeting and conversion rates
• Design and refine lead management, campaign execution, and feedback loops to improve efficiency and alignment between teams
• Oversee and enhance our RevOps tech stack (HubSpot, Zoominfo, Gong), automating workflows to boost efficiency and ensure seamless integration
• Implement multi-channel attribution models to track revenue contribution across outbound, inbound, events, and paid channels
• Track and report marketing’s contribution to revenue, develop forecasting models, and ensure accountability for pipeline performance
• Create repeatable playbooks for sales and marketing teams to scale efficiently
• Provide insights into churn risks and identify upsell/cross-sell opportunities within the customer base

Benefits

• ��95,000 - £115,000
• Remote (UK based) or Hybrid working in the London office
• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books