Revenue Operations Manager

Summary

Join zeroheight, a fully remote team building a market-leading design system platform, as their Revenue Operations Manager. This pivotal role will shape and scale the RevOps function from its early stages, directly impacting growth. You will own all of Revenue Operations, working cross-functionally with sales, marketing, customer success, and finance teams. The ideal candidate is an experienced Revenue Operations Manager with a proven track record of aligning revenue functions to maximize growth and efficiency. You will be responsible for establishing sales processes, developing reporting dashboards, managing the technology stack, and driving process improvements. This is a fully remote position based in the United Kingdom.

Requirements

• 5+ years in Data/Revenue/Sales Operations roles
• Experience working for a SaaS business and ideally in an early stage environment
• Deep understanding of Hubspot
• Excellent analytical and problem-solving skills, with the ability to synthesise complex revenue data into actionable insights
• Strong project management capabilities to lead initiatives and drive process improvements and just as happy getting stuck into the details to make things run smoothly
• Effective communication and presentation skills to convey complex information to various stakeholders, including senior management
• A collaborative and team-oriented approach, with the ability to work cross-functionally and influence decision-making
• Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success

Responsibilities

• Establish and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure
• Partner with and support CS Ops to analyse customer data and processes, identifying trends and areas for improvement for Customer Success Managers and Account Managers
• Design and develop dashboards and reporting to enable and inform stakeholders and individual contributors within the revenue org
• Monitor and report on key processes and KPIs, leveraging this data to produce decks and reporting for OKRs, QBRs, Operations, Board and team meetings
• Maintain data integrity within our revenue tool stack
• Work cross-functionally with the Customer Success, Marketing, Finance, and Data teams to ensure data consistency and be a key contributor to the annual planning and modelling process
• Manage and support the revenue technology stack, including but not limited to HubSpot, Planhat, Amplemarket, Gong, Fireflies, LinkedIn Sales Navigator, and Juro
• Discover, research, implement, and optimise new tools to support revenue operations
• Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting, collaborating cross-functionally with teams managing critical tools such as HubSpot
• Optimise revenue team workflows and tools to enhance productivity and optimise performance metrics
• Remain educated on revenue operations trends and best practices to optimise personal, team, and company efficiency
• Continuously discover, recommend, and implement improvements to make the revenue organisation more efficient, particularly leveraging AI and tooling
• Document procedures, guidelines and best practices to facilitate knowledge sharing and smooth onboarding of new team members

Preferred Qualifications

• Experience with any of the below tools
• Amplemarket
• Gong
• Data enrichment tools (we are mostly using Apollo but experimenting with other tools currently like Insycle and Hubspot)
• Other data tools (we mostly use Hex)
• Other outbound prospecting tools
• Experience contributing to the build and scale of an outbound pipeline creation motion