Manager, Revenue Operations

Summary

Join Lightspeed as the Manager of Revenue Operations in North America to lead the RevOps function, driving operational excellence and supporting profitable revenue growth strategies. Collaborate with senior leadership to develop and execute strategic initiatives aligned with company OKRs. Lead weekly performance reviews, providing pipeline analysis and forecasting updates. Conduct in-depth bi-weekly reviews of New Business and Account Management performance. Facilitate monthly and quarterly business reviews, analyzing key metrics and aligning on actionable insights. Oversee monthly quota analysis and provide data-driven recommendations. Lead the quarterly reforecasting process, working with Finance and GTM leadership. Build and develop the Revenue Operations team, fostering a high-performance culture. Collaborate with cross-functional leaders to ensure strategic alignment.

Requirements

• A bachelor's degree in a relevant field, such as business, finance, technology, or operations; a master’s degree in business or a related discipline is a plus but not required
• Proven experience leading and developing high-performing teams (2+ years) in a hybrid or remote environment, fostering a collaborative and results-oriented culture
• Significant experience (6+ years) within a go-to-market (GTM) environment, with a track record of delivering on strategic GTM initiatives that drive revenue growth and operational efficiency
• Demonstrated ability to drive cross-functional outcomes, successfully collaborating with stakeholders in Information Systems, Data, Finance, GTM, and Marketing
• Strong experience leading budget and forecasting processes to align with company goals and expectations, ensuring financial accuracy and effective resource allocation
• Solid analytical and data-driven decision-making skills, with experience establishing and managing KPIs to measure and optimize performance across the customer journey

Responsibilities

• Lead weekly performance reviews, providing a comprehensive analysis of the pipeline and insights to leadership
• Identify and establish new KPIs to track the health and effectiveness of the GTM teams, adapting to emerging business priorities
• Conduct in-depth bi-weekly sessions focusing on New Business (AE) and Account Management (AM) performance
• Deliver rep-level insights, analyzing trends, identifying pipeline risks and opportunities, and contributing to the Weekly Business Review (WBR) to ensure the sales teams are equipped to drive growth
• Facilitate the Monthly Business Review (MBR) and Quarterly Business Review (QBR) sessions, partnering with GTM leaders to provide a strategic overview of performance
• Analyze key metrics, assess progress against targets, and align on actionable insights to drive overall success
• Oversee the monthly analysis of quota attainment and coverage across the sales and customer teams
• Provide unbiased data driven insights and recommendations on IC Quotas and Coverage to ensure optimal alignment with market opportunities, our company planning, and resource efficiency
• Lead the quarterly reforecasting process, working closely with Finance and GTM leadership
• Adjust revenue and performance targets to align with current business realities, identifying areas for investment or cost optimization, and ensuring targets are realistic and achievable
• Build and develop the Revenue Operations team as a strategic partner for the Head of RevOps, fostering a culture of high performance that aligns with Lightspeed’s values
• Collaborate with cross-functional leaders in Enablement, Product, and Sales to ensure the strategy is aligned with global priorities and product roadmaps

Benefits

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Uncapped commission
• Work in a team big enough for growth but lean enough to make a real impact
• Lightspeed share scheme (we are all owners)
• Immediate access to our benefits plan
• RRSP match after 3 months
• Fitness & Wellness benefit: $500 CAD per calendar year
• Unlimited Paid Time Off
• Parental leave Top-Up